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The quality of public transport: how do we perceive it?

The quality of public transport is a very topical issue today to attract users to a collective and sustainable form of mobility.

To support transport companies to design their services to better fit the users' needs, we invite you to answer some questions regarding your mobility habits and your opinion on public transport and its characteristics.

The questionnaire is part of a research project coordinated by Prof. Pronello, Politecnico di Torino.  Your valuable contribution is important for the ongoing research and will allow us to support companies from a technical, functional and management point of view. Completing the questionnaire takes about 10 minutes, but it is possible to partially complete the questionnaire, save it and continue later. All your answers will be treated ANONYMOUSLY and processed statistically in aggregate way.

There are no right or wrong answers: answer freely. It is important to know your opinion on the different aspects of public transport.

Thank you for participating in our survey!

For any question or issue, please contact Yasmin Andalib (

There are 25 questions in this survey.
This survey is anonymous.

The record of your survey responses does not contain any identifying information about you, unless a specific survey question explicitly asked for it.

If you used an identifying access code to access this survey, please rest assured that this code will not be stored together with your responses. It is managed in a separate database and will only be updated to indicate whether you did (or did not) complete this survey. There is no way of matching identification access codes with survey responses.

Privacy Agreement

Before you begin, we kindly ask that you read our privacy policy regarding responses and data. NOTICE PURSUANT TO OF ARTICLE 14 GDPR [version February 20, 2019] This document is produced pursuant to Article 14 of Regulation (EU) No. 679/2016 (Regulation General Data Protection Regulation, hereinafter "GDPR"), regarding the personal data that Politecnico di Torino, in its capacity as Data Controller, takes possession through the online survey available at the following address: . If you wish to read the Privacy Policy you can find it at the following address: If you agree, you may click "Next".